9. FAQ Policy Page

Last updated: August 22, 2026

Below you can find answers to frequently asked questions about ordering from Claire & Laurel New York.

How long does shipping take?

Orders are generally processed within 1 to 3 business days.

After your order has been processed and dispatched, delivery generally takes approximately 3 to 7 business days.

Delivery times are estimates and may vary depending on your location, carrier delays, periods of high order volume, weather conditions or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete shipping information.

Where do you ship from?

Some orders may be shipped directly from our suppliers or fulfilment partners.

Depending on the product, these suppliers or fulfilment facilities may be located outside the United States.

This allows products to be shipped directly from the relevant fulfilment location without unnecessary additional handling.

Do you offer free shipping?

Yes. We currently offer free standard shipping within the United States, unless otherwise stated during checkout or as part of a specific offer.

Any applicable shipping costs will be clearly displayed before you complete your purchase.

How can I track my order?

When tracking information becomes available, it may be sent to the email address used when placing your order.

Please allow some time after dispatch for tracking information to become active.

If you have questions about your tracking information, contact us at:

info@clairelaurelnewyork.com

Please include your order number.

Can I change my shipping address?

If you entered an incorrect shipping address, contact us as soon as possible at:

info@clairelaurelnewyork.com

If your order has not yet entered processing or fulfilment, we will make reasonable efforts to update the address.

Once an order has been processed or shipped, we may no longer be able to change the delivery address.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Can I cancel my order?

If you wish to cancel your order, contact us as soon as possible.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has entered processing, fulfilment or shipping, cancellation may no longer be possible.

If cancellation is no longer possible, you may request a return after receiving the order in accordance with our Returns and Refund Policy.

Do you offer returns?

Yes.

Claire & Laurel New York offers a 30 day money back guarantee.

If you are not satisfied with your order, contact us within 30 days of receiving your order to request a return.

Please email:

info@clairelaurelnewyork.com

Returns must be approved before any item is sent back.

How do I start a return?

To request a return, email:

info@clairelaurelnewyork.com

Please include:

1. Your full name

2. Your order number

3. The email address used for your order

4. The reason for the return

5. Clear photographs if the item is damaged, defective or incorrect

6. Any additional information that may help us review your request

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send an item back before receiving return instructions from us.

Who pays for return shipping?

For returns involving a change of mind, incorrect size selection, personal preference or an unwanted item, the customer is generally responsible for return shipping costs.

Depending on the product and fulfilment location, the approved return address may be outside the United States.

If an international return address is provided, the customer is responsible for arranging and paying for return shipping unless otherwise required by applicable law.

We strongly recommend using a tracked shipping service.

Please review our Returns and Refund Policy for complete information.

Do returns have to be sent overseas?

Some products may need to be returned directly to the supplier or fulfilment location responsible for that product.

In some cases, the approved return address may be located outside the United States.

Always contact us before returning an item.

We will provide the correct return address and instructions after your return request has been reviewed and approved.

When will I receive my refund?

Once an approved return has been received and inspected at the designated return location, we will review it for refund eligibility.

If approved, the refund will be issued to the original payment method.

Your bank, credit card issuer or payment provider may require additional processing time before the refund appears in your account.

What if my item arrives damaged, defective or incorrect?

Please contact us as soon as possible at:

info@clairelaurelnewyork.com

Include:

1. Your order number

2. A description of the issue

3. Clear photographs of the item

4. Photographs of the packaging where relevant

We will review the situation and determine the appropriate solution.

Depending on the circumstances, this may include a replacement, refund or another suitable resolution.

What if I ordered the wrong size?

If you ordered the wrong size, contact us at:

info@clairelaurelnewyork.com

We will review the available options.

Returns relating to incorrect size selection are generally treated as change of mind returns, which means return shipping costs may be the responsibility of the customer.

We recommend reviewing the size information provided on each product page before ordering.

Can I exchange an item?

Exchanges may be available depending on the product and current availability.

Please contact:

info@clairelaurelnewyork.com

Include your order number and the item you would like to exchange.

We will let you know what options are available.

What payment methods do you accept?

We accept the secure payment methods displayed during checkout.

Available payment methods may vary depending on your device, location and the payment services available through our checkout.

Please review our Payment Policy for more information.

Is my payment information secure?

Payments are processed through secure payment providers.

Claire & Laurel New York does not directly store complete credit card or debit card details.

Please review our Payment Policy and Privacy Policy for additional information.

How can I contact customer service?

For questions regarding orders, shipping, returns, refunds, sizing, payments or products, contact us at:

Claire & Laurel New York

Email: info@clairelaurelnewyork.com

Website: clairelaurelnewyork.com