4. Terms of Service

Last updated: August 22, 2026

Welcome to Claire & Laurel New York.

These Terms of Service apply to your use of clairelaurelnewyork.com and any purchase made through our website.

By accessing our website, using our services or placing an order, you agree to these Terms of Service.

Online store terms

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our website or products for any unlawful or unauthorized purpose.

You must not violate any applicable federal, state or local law while using our website or services.

Product information

We make reasonable efforts to display product descriptions, colors, sizes, images, measurements and other product information as accurately as possible.

However, colors and product appearance may vary depending on your device, screen settings, lighting and other factors.

Product measurements may also vary slightly.

We do not guarantee that every image, color, measurement or product description will be completely accurate in every circumstance.

We reserve the right to update or modify product information without prior notice.

Product availability

All products are subject to availability.

We may limit the quantities of products available for purchase and may discontinue products at any time.

Adding a product to your cart does not reserve that product or guarantee availability.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative or cancel the affected item and issue an appropriate refund.

Pricing

Prices displayed on our website may change at any time without prior notice.

We reserve the right to correct pricing errors, promotional errors, product information errors and other mistakes appearing on our website.

If an order is affected by an obvious pricing or listing error, we may contact you for further instructions or cancel the affected order.

If we cancel an order after payment has been successfully processed, we will refund the applicable amount to the original payment method.

Promotions and discounts

From time to time, we may offer promotions, discounts, promotional codes, bundle offers or other special offers.

Promotional offers may be subject to additional terms, eligibility requirements, expiration dates or product restrictions.

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to modify, suspend or cancel a promotion where permitted by applicable law.

Orders

When placing an order, you agree to provide complete, current and accurate information.

This includes your:

1. Name

2. Email address

3. Billing information

4. Shipping address

5. Payment information

6. Other information reasonably required to process your order

After placing an order, you may receive an order confirmation by email.

An order confirmation confirms that we have received your order. It does not necessarily mean that your order has been finally accepted or shipped.

We may need to review an order before acceptance for reasons including payment verification, fraud prevention, product availability, pricing errors or shipping information.

Refusal, limitation or cancellation of orders

We reserve the right, where reasonably necessary, to refuse, limit or cancel an order.

This may include situations involving:

1. Incorrect or incomplete customer information

2. Payment authorization issues

3. Suspected fraud or unauthorized transactions

4. Product availability problems

5. Pricing or listing errors

6. Unusual purchasing activity

7. Suspected resale or commercial purchasing

8. Violations of these Terms of Service

If we cancel an order after payment has been processed, we will refund the applicable amount to the original payment method.

Shipping and delivery

Shipping and delivery times provided on our website are estimates and are not guaranteed unless expressly stated otherwise.

Please review our Shipping Policy for information regarding:

1. Order processing

2. Estimated delivery times

3. Tracking

4. Delays

5. International fulfilment

6. Supplier direct shipping

Some products may be shipped directly from suppliers or fulfilment partners located outside the United States.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, high order volumes or transportation disruptions.

Shipping address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible at:

info@clairelaurelnewyork.com

We cannot guarantee that an address can be changed after an order has entered processing or fulfilment.

We are not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer, except where otherwise required by applicable law.

Returns and refunds

Returns, refunds, exchanges and eligible cancellations are governed by our Returns and Refund Policy.

Please review that policy before making a purchase.

Nothing in these Terms of Service is intended to exclude or limit consumer rights that cannot legally be excluded or limited under applicable law.

Payments

We accept the payment methods displayed as available during checkout.

By submitting payment information, you represent that:

1. The information you provide is accurate

2. You are authorized to use the selected payment method

3. You authorize us and our payment providers to charge the amount displayed at checkout

Payments may be processed by third party payment providers.

We reserve the right to decline or cancel transactions that cannot be successfully authorized or that are reasonably suspected of being fraudulent or unauthorized.

Fraud prevention

We may use automated systems, third party services and manual review processes to identify potentially fraudulent, unauthorized or suspicious transactions.

In some circumstances, we may request additional information reasonably necessary to verify an order.

We reserve the right to refuse or cancel an order where we reasonably believe that fraud, unauthorized payment activity or misuse has occurred.

Chargebacks and payment disputes

If you believe there is a problem with an order, we encourage you to contact us first at:

info@clairelaurelnewyork.com

This allows us an opportunity to investigate the issue and attempt to resolve it.

Nothing in these Terms of Service limits any lawful rights you may have through your card issuer, payment provider or applicable law.

Account information

If you create an account on our website, you are responsible for keeping your login credentials confidential.

You agree to provide current, complete and accurate account information.

You are responsible for activity conducted through your account unless the activity resulted from circumstances outside your reasonable control.

If you believe your account has been accessed without authorization, please contact us.

Intellectual property

Unless otherwise stated, the content made available through our website is owned by, licensed to or used with permission by Claire & Laurel New York.

This may include:

1. Text

2. Graphics

3. Logos

4. Branding

5. Product descriptions

6. Photographs

7. Videos

8. Website design

9. Layout

10. Other creative materials

You may not reproduce, distribute, modify, publish, commercially exploit or otherwise use protected website content without appropriate permission, except where permitted by applicable law.

Prohibited uses

You may not use our website or services:

1. For unlawful or fraudulent purposes

2. To violate applicable laws or regulations

3. To infringe intellectual property rights

4. To submit false, deceptive or misleading information

5. To transmit malware, viruses or harmful code

6. To interfere with the operation or security of the website

7. To attempt unauthorized access to accounts, systems or data

8. To collect personal information about others without authorization

9. To use automated systems to abuse, overload or disrupt our website

10. To engage in conduct that could damage Claire & Laurel New York, our customers or our service providers

We may restrict or terminate access to our website where we reasonably believe these terms have been violated.

Third party tools and services

Our website may provide access to services, integrations or tools operated by third parties.

These third party services may be subject to their own terms and privacy policies.

Claire & Laurel New York is not responsible for the operation, availability or practices of independent third party services except to the extent required by applicable law.

Third party links

Our website may contain links to third party websites.

These links are provided for convenience or informational purposes.

We do not control third party websites and are not responsible for their content, security, availability, products, services or privacy practices.

You access third party websites at your own discretion.

Errors and inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping or other information.

We reserve the right to correct such errors and update information at any time.

Where an error materially affects an existing order, we may contact you before proceeding with the order.

Disclaimer of warranties

To the maximum extent permitted by applicable law, our website and services are provided on an as available basis.

We do not guarantee that the website will always operate without interruption, delay, error or security issues.

Nothing in this section excludes warranties, rights or remedies that cannot legally be excluded.

Limitation of liability

To the maximum extent permitted by applicable law, Claire & Laurel New York and its service providers will not be liable for indirect, incidental, special, exemplary or consequential damages arising from your use of our website or services.

This may include loss of profits, revenue, data or other intangible losses where permitted by law.

Any limitation of liability contained in these Terms of Service applies only to the extent permitted by applicable law.

Nothing in these Terms of Service limits liability or consumer rights where such limitation is prohibited by law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Claire & Laurel New York harmless from claims, liabilities, damages, losses and reasonable expenses resulting from your unlawful use of our website, your material breach of these Terms of Service or your infringement of third party rights.

Severability

If any provision of these Terms of Service is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

No waiver

If we do not immediately enforce a provision of these Terms of Service, that does not mean we waive our right to enforce that provision in the future.

Changes to these Terms of Service

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.

Any updated version will be posted on this page with a revised update date.

Your continued use of the website after an updated version becomes effective means that the updated Terms of Service will apply to your future use of the website, subject to applicable law.

Contact us

For questions regarding these Terms of Service, contact us at:

Claire & Laurel New York

Email: info@clairelaurelnewyork.com

Website: clairelaurelnewyork.com