5. Contact Information and Legal Notice
Last updated: August 22, 2026
This page provides contact information and important legal information for Claire & Laurel New York.
Store details
Store name: Claire & Laurel New York
Website: clairelaurelnewyork.com
Customer support email: info@clairelaurelnewyork.com
Customer service
If you have a question about your order, shipping, returns, sizing, payments, products or any other matter, please contact us at:
info@clairelaurelnewyork.com
To help us respond efficiently, please include:
-
Your full name
-
Your order number, if applicable
-
The email address used when placing your order
-
A clear description of your question or issue
-
Clear photographs if your message relates to a damaged, defective or incorrect product
Please make sure the information you provide is accurate so that we can assist you as effectively as possible.
Response times
We aim to respond to customer inquiries as quickly as reasonably possible.
Response times may be longer during periods of high order volume, promotional events, weekends or public holidays.
Submitting multiple messages about the same request may not result in a faster response.
Order related inquiries
For questions concerning an existing order, please include your order number whenever possible.
This may include questions about:
-
Order status
-
Shipping and delivery
-
Tracking information
-
Address corrections
-
Returns
-
Refunds
-
Exchanges
-
Damaged or incorrect products
-
Payment related questions
For information about specific procedures and eligibility requirements, please also review our Shipping Policy, Returns and Refund Policy and Terms of Service.
Customer support approach
At Claire & Laurel New York, we aim to provide clear and helpful customer service.
If you experience an issue with an order, please contact us directly so that we can review the circumstances and determine an appropriate solution in accordance with our policies and applicable law.
Important legal notice
Information provided on claireandlaurel.com is intended for general shopping and product information purposes.
We make reasonable efforts to ensure that information on our website is accurate and current. However, errors, inaccuracies or omissions may occasionally occur.
These may relate to information including:
-
Product descriptions
-
Product images
-
Colors
-
Sizing
-
Measurements
-
Pricing
-
Promotions
-
Product availability
-
Shipping information
-
Website content
Where permitted by applicable law, we reserve the right to correct errors, inaccuracies or omissions and to update information on our website.
If an error materially affects an order you have already placed, we may contact you regarding the available options.
Product representation
We make reasonable efforts to present our products accurately.
However, the appearance of colors, materials, textures and other visual details may vary depending on your device, display settings, lighting and other factors.
Product measurements may also vary slightly.
Please review all available product information and sizing information before placing an order.
Website availability
We aim to keep our website available and functioning correctly.
However, we cannot guarantee uninterrupted or error free access at all times.
Access may occasionally be affected by maintenance, technical issues, third party services or circumstances outside our reasonable control.
Third party services
Our website may use or provide access to services operated by third parties, including payment providers, shipping providers, ecommerce technology providers and other service providers.
These third parties may have their own terms, policies and practices.
Please review our Privacy Policy and Terms of Service for additional information.
Consumer rights
Nothing on this page is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded under applicable federal, state or local law.
If applicable law provides you with rights that conflict with or exceed the information on this page, those legal rights will apply.
Contact us
For customer service questions, order inquiries or questions regarding this Legal Notice, contact us at:
Claire & Laurel New York
Email: info@clairelaurelnewyork.com
Website: clairelaurelnewyork.com