2. Returns and Refund Policy

Last updated: August 22, 2026

At Claire & Laurel New York, we want you to feel confident when shopping with us.

This Returns and Refund Policy explains how returns, refunds, exchanges and our 30 day money back guarantee work.

This policy applies to purchases made through claireandlaurel.com.

30 day money back guarantee

We offer a 30 day money back guarantee.

If you are not satisfied with your order, you may contact us within 30 days of receiving your order to request a return.

To start a return request, email us at:

info@clairelaurelnewyork.com

Please include:

1. Your full name

2. Your order number

3. The email address used for the order

4. The reason for your return

5. Clear photos if the item is damaged, defective or incorrect

6. Any additional information that may help us process your request

Our customer service team will review your request and provide you with the next steps.

Return authorization

Please do not send any items back before contacting us.

All returns must first be authorized by Claire & Laurel New York.

Once your return request has been approved, we will provide you with the appropriate return instructions and return address.

Depending on the product and fulfillment location, the return address may be located outside the United States, including at one of our international supplier facilities.

Items sent to an address other than the approved return address may not be eligible for a refund.

Return shipping costs

For returns due to a change of mind, incorrect size selection, personal preference or an item no longer being wanted, the customer is responsible for all return shipping costs.

If the approved return address is located outside the United States, the customer is responsible for arranging and paying for shipping to that address.

Original shipping charges, if any, are generally non refundable unless required by applicable law or the return is the result of an error on our part.

We strongly recommend using a tracked shipping service.

Claire & Laurel New York cannot complete a return until the returned parcel has been received and verified at the approved return location.

Tracking required for returns

Customers must provide valid tracking information for approved returns.

A refund can only be processed after the returned item has been received and inspected at the designated return location.

If a returned parcel is lost during transit or cannot be confirmed as delivered, we may be unable to issue a refund.

Customers are responsible for retaining their shipping receipt and tracking information until the return has been completed.

Condition of returned items

To qualify for a return, items must generally be:

1. Unworn

2. Unwashed

3. Unused

4. In their original condition

5. Free from damage caused after delivery

6. Returned with original tags and packaging where reasonably possible

Items showing signs of wear, washing, use, perfume, deodorant, stains, makeup, alterations, damage or other signs that the item is no longer in its original condition may be refused.

Items that may not be eligible for return

The following items may not be eligible for change of mind returns:

1. Gift cards

2. Items clearly marked as final sale at the time of purchase

3. Personal or hygiene related products where a return would be inappropriate for health or hygiene reasons

4. Items that have been worn, washed, used, altered or damaged after delivery

5. Items returned without prior authorization

6. Items returned outside the applicable return period

These exclusions do not limit any rights that cannot legally be excluded under applicable consumer protection laws.

Damaged, defective or incorrect items

If your order arrives damaged, defective or you receive an incorrect item, please contact us as soon as possible at:

info@clairelaurelnewyork.com

Please include:

1. Your order number

2. A description of the issue

3. Clear photographs of the item

4. Photographs of the packaging where relevant

We will review your request and determine the appropriate resolution based on the circumstances.

Depending on the situation, this may include a replacement, refund or another suitable solution.

If the issue resulted from an error on our part, we will not require you to bear return shipping costs where prohibited by applicable law.

Refund processing

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank, credit card issuer or payment provider to post the refund to your account.

Processing times vary between financial institutions and are outside our control.

Exchanges

Depending on product availability and the circumstances of your request, we may offer an exchange or another suitable solution.

To request an exchange, contact:

info@clairelaurelnewyork.com

Our customer service team will review your request and explain the available options.

Order cancellations

If you need to cancel an order, contact us as soon as possible at:

info@clairelaurelnewyork.com

We will make reasonable efforts to cancel an order that has not yet entered processing or fulfillment.

Once an order has been processed, fulfilled or shipped, cancellation may no longer be possible.

If your order can no longer be cancelled, you may request a return after receiving it in accordance with this Returns and Refund Policy.

Refunds to the original payment method

Approved refunds are normally returned to the same payment method used to place the original order.

We generally cannot issue refunds to a different card, account or payment method.

Applicable consumer rights

Nothing in this policy is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded under applicable federal, state or local consumer protection laws.

Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will apply.

Contact us

For questions regarding returns, refunds, exchanges or order cancellations, contact us at:

info@clairelaurelnewyork.com