3. Privacy Policy

Last updated: August 22, 2026

This Privacy Policy describes how Claire & Laurel New York collects, uses, discloses and protects your personal information when you visit, use our services or make a purchase from clairelaurelnewyork.com

By using our website, you acknowledge the practices described in this Privacy Policy.

Personal information we collect

Depending on how you interact with our website, we may collect personal information such as:

1. Your name

2. Email address

3. Phone number

4. Billing address

5. Shipping address

6. Order and purchase information

7. Payment and transaction information

8. Customer service communications

9. IP address

10. Device information

11. Browser information

12. Website activity, including pages viewed, products viewed and products added to your cart

13. Cookie and similar technology information

14. Marketing preferences

15. Information used to help detect fraud or unauthorized activity

Payment information is generally processed by our payment providers. Claire & Laurel New York does not directly store complete credit card numbers.

How we collect personal information

We may collect personal information:

1. Directly from you when you place an order, contact us, create an account or subscribe to marketing

2. Automatically when you browse or interact with our website

3. From Shopify and other service providers that help operate our store

4. From payment processors

5. From shipping and fulfilment partners

6. From analytics, marketing and advertising partners

7. From other sources where permitted by applicable law

How we use your information

We may use personal information to:

1. Process and fulfil orders

2. Process payments

3. Provide order confirmations and shipping updates

4. Communicate with you about your order

5. Provide customer service

6. Process returns, refunds and exchanges

7. Detect and prevent fraud, abuse and security incidents

8. Improve our website, products and customer experience

9. Understand how visitors use our website

10. Measure the effectiveness of our advertising

11. Personalize content and advertising where permitted

12. Send promotional emails and marketing communications where permitted

13. Maintain business and transaction records

14. Comply with legal, tax and regulatory obligations

15. Protect our legal rights and the rights of our customers and service providers

Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to offer and sell our products and services.

Personal information may be processed and stored through Shopify systems, databases, applications and related services.

Shopify may process certain personal information in accordance with its own privacy practices and agreements with merchants.

Payments

Payments are processed through secure payment providers available through our checkout.

Payment providers may collect and process information necessary to authorize and complete your transaction.

Claire & Laurel New York does not directly store complete credit card details.

Your use of a payment service may also be subject to the privacy terms of the applicable payment provider.

Service providers and sharing of information

We may disclose personal information to service providers and business partners when reasonably necessary to operate our store and provide our services.

These may include:

1. Shopify

2. Payment processors

3. Shipping carriers

4. Suppliers

5. Fulfilment partners

6. Customer support providers

7. Email and communications providers

8. Analytics providers

9. Advertising and marketing partners

10. Fraud prevention and security providers

11. Professional advisers where necessary

12. Government authorities where disclosure is legally required

We may also disclose information in connection with a business transaction such as a merger, acquisition, financing, restructuring or sale of all or part of our business.

Direct supplier fulfilment

Some products may be fulfilled and shipped directly by our suppliers or fulfilment partners.

To complete your order, we may provide these parties with information necessary for fulfilment and delivery, including:

1. Your name

2. Shipping address

3. Contact information where required for delivery

4. Products ordered

5. Order and shipping information

Some suppliers or service providers may operate outside the United States.

Advertising and analytics

We may work with advertising, analytics and marketing providers to understand how customers interact with our website, measure advertising performance and promote our products.

These providers may use cookies, pixels and similar technologies to collect information about your device, browser and interactions with our website.

This information may be used to measure advertising campaigns and, where permitted, provide advertising that may be more relevant to your interests.

Depending on the privacy laws that apply to you, certain disclosures of personal information for advertising purposes may be considered a sale, sharing or use for targeted advertising even when no money is exchanged for your personal information.

We do not sell personal information in exchange for money.

Where required by applicable law, you may have the right to opt out of certain uses or disclosures of your personal information for targeted advertising, sale or sharing.

Cookies and similar technologies

Our website uses cookies, pixels and similar technologies.

These technologies may be used to:

1. Operate essential website functions

2. Keep your shopping cart working

3. Remember your preferences

4. Understand website traffic and performance

5. Detect fraud and security issues

6. Measure advertising effectiveness

7. Support marketing and advertising activities

8. Improve the customer experience

Some cookies are necessary for the website to function properly.

Other cookies may be used for analytics or advertising, subject to your available privacy choices and applicable law.

You may be able to manage cookies through your browser settings and through privacy controls made available on our website.

Disabling certain cookies may affect website functionality.

Marketing communications

If you subscribe to our marketing communications, we may send you information about:

1. New products

2. Promotions

3. Special offers

4. Sale events

5. Store updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

You may also contact us at:

info@clairelaurelnewyork.com

Unsubscribing from promotional messages does not prevent us from sending non promotional communications relating to your orders, transactions or customer service requests.

Your privacy rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

1. Request access to personal information we maintain about you

2. Request information about how your personal information is collected, used or disclosed

3. Request correction of inaccurate personal information

4. Request deletion of certain personal information

5. Request a portable copy of certain personal information

6. Opt out of certain sales, sharing or targeted advertising activities

7. Limit certain uses of sensitive personal information where applicable

8. Appeal certain decisions regarding a privacy request where applicable

9. Exercise your privacy rights without unlawful discrimination

These rights vary by state and may be subject to exceptions under applicable law.

To submit a privacy request, contact:

info@clairelaurelnewyork.com

We may need to verify your identity before completing certain requests.

We will use information provided for verification only as permitted by applicable law.

Where required by applicable law, you may also authorize another person to submit a request on your behalf.

California privacy rights

California residents may have additional rights under the California Consumer Privacy Act, as amended.

Depending on whether the law applies to our business and the circumstances of the request, these rights may include:

1. The right to know what categories and specific pieces of personal information have been collected

2. The right to know the categories of sources from which personal information was collected

3. The right to know the purposes for collecting, using or disclosing personal information

4. The right to know the categories of third parties to whom personal information is disclosed

5. The right to request deletion of certain personal information

6. The right to request correction of inaccurate personal information

7. The right to opt out of the sale or sharing of personal information where applicable

8. The right to limit certain uses and disclosures of sensitive personal information where applicable

9. The right not to receive discriminatory treatment for exercising applicable privacy rights

Where required by applicable law, we will process legally recognized browser based opt out preference signals.

California privacy requests may be submitted by contacting:

info@clairelaurelnewyork.com

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The amount of time information is retained may depend on factors such as:

1. The nature of the information

2. The purpose for which it was collected

3. Our legal and tax obligations

4. Fraud prevention requirements

5. Accounting and transaction record requirements

6. The need to resolve disputes

7. The need to enforce agreements or protect legal rights

When information is no longer reasonably required, we may delete or anonymize it where appropriate and subject to applicable legal obligations.

Data security

We use reasonable administrative, technical and organizational measures designed to protect personal information.

We also use established platforms and service providers to help process and protect customer information.

However, no internet transmission, electronic storage system or security measure can guarantee complete security.

International processing of information

We and our service providers, suppliers and fulfilment partners may process personal information in countries other than the country or state where you live.

As a result, your personal information may be subject to the laws of the jurisdictions in which it is processed or stored.

We take reasonable steps to use reputable service providers and handle personal information in accordance with applicable legal requirements.

Children

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

Third party websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content practices of those third parties.

We encourage you to review the privacy policies of any third party websites or services you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal obligations.

When we make changes, we will update the date shown at the top of this Privacy Policy.

We encourage you to review this page periodically.

Contact us

For questions about this Privacy Policy or to submit a privacy request, contact us at:

Claire & Laurel New York

Email: info@clairelaurelnewyork.com

Website: clairelaurelnewyork.com